Shipping Policy
Last Updated: September 1, 2026
This Shipping Policy explains how orders placed with VELMORA through our official website, dbmgshop.com, are processed, shipped, tracked, and delivered.
VELMORA is operated by:
Shanxi Xiangyi Network Technology Co., Ltd.
We aim to provide clear and transparent shipping information so that customers understand the difference between order processing time and carrier delivery time, applicable shipping charges, tracking procedures, and the steps to follow if a shipment is delayed, lost, damaged, or otherwise affected during transit.
1. Shipping Destinations
VELMORA currently ships to eligible addresses within the United States.
At this time, we do not offer general international shipping outside the United States unless a non-U.S. destination is specifically made available and accepted during checkout.
Customers should not assume that we ship to a country or region unless that destination can be selected and successfully processed at checkout.
Our standard shipping timelines and free-shipping policy described below apply to eligible orders delivered within the United States.
2. Order Confirmation and Initial Processing
After an order is successfully placed and payment authorization is received, we generally begin reviewing and processing the order within:
24 hours
This initial processing may include:
- Order confirmation
- Payment verification
- Address review
- Fraud or security screening
- Inventory confirmation
- Preparing the order for fulfillment
Beginning order processing within 24 hours does not mean that the order will necessarily ship within 24 hours.
The full order-processing period is described below.
3. Order Processing Time
Our standard fulfillment processing time is:
1–3 business days
Processing time refers to the period required to prepare the order before it is handed to the shipping carrier.
This may include:
- Product preparation
- Order verification
- Packing
- Shipping-label preparation
- Fulfillment coordination
- Transfer to the carrier
Processing time is separate from shipping or transit time.
Business days generally mean Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or holidays will normally begin processing on the next business day.
4. Estimated U.S. Delivery Time
After an order has completed processing and has been transferred to the carrier, the estimated delivery time within the United States is:
5–12 business days
For clarity:
Initial order review: generally begins within 24 hours
Processing time: 1–3 business days
U.S. delivery time: 5–12 business days
The typical total estimated time from order placement to delivery is therefore approximately:
6–15 business days
These timeframes are estimates and are not guaranteed delivery dates.
Actual delivery times may vary because of circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Public holidays
- Seasonal shipping volume
- Transportation disruptions
- Address verification issues
- Regional delivery interruptions
- Other unforeseen logistics events
5. Free Shipping
VELMORA offers:
FREE STANDARD SHIPPING ON ELIGIBLE U.S. ORDERS OF US$39 OR MORE
The free-shipping threshold is generally calculated using the eligible merchandise subtotal after applicable discounts and before taxes, unless otherwise stated during checkout.
Orders that meet or exceed the US$39 threshold will qualify for free standard shipping where the offer applies.
6. Shipping Charges for Orders Under US$39
For eligible U.S. orders below US$39, a shipping charge may apply.
The applicable shipping fee will be shown on the relevant product page where available and will be confirmed during checkout before payment is completed.
The shipping amount displayed during checkout should be considered the final applicable shipping charge for that order.
Customers will have an opportunity to review:
- Product subtotal
- Discounts
- Shipping charges
- Applicable taxes
- Final order total
before submitting payment.
7. Shipping Rates and Checkout Information
Shipping rates may depend on factors such as:
- Order value
- Delivery location
- Package size
- Package weight
- Available shipping service
- Current shipping promotions
If a specific shipping fee or shipping method is displayed on an individual product page, customers should also review the final shipping charge at checkout before completing the purchase.
In the event of a difference between general promotional information and the actual checkout calculation, the shipping amount shown and accepted at checkout will apply, except where prohibited by applicable law.
8. Shipment Confirmation
Once your order has been shipped and tracking information becomes available, we may send a shipment confirmation email to the email address provided during checkout.
The shipment confirmation may contain:
- Order number
- Carrier information
- Tracking number
- Tracking link
- Shipment status
Please make sure the email address provided during checkout is accurate.
9. Order Tracking
After your order ships, tracking information may require some time before the first carrier scan appears.
Please allow approximately:
24–72 hours
for tracking information to begin updating after shipment.
You can use the tracking number or tracking link provided in your shipment confirmation to monitor delivery progress.
If tracking has not updated after a reasonable period, please contact:
Please include your order number when contacting us.
10. Multiple Packages
Some orders may be shipped in more than one package.
This may occur when:
- Products are stored at different fulfillment locations
- Products require different packaging
- Items become ready for shipment at different times
- Different logistics arrangements are required
If an order is split into multiple shipments, customers may receive more than one tracking number.
You will not be charged an additional shipping fee solely because we choose to divide an order into multiple shipments unless such a charge was clearly disclosed and accepted before purchase.
11. Shipping Delays
Although we aim to meet our estimated shipping timelines, delays may occur.
Possible causes include:
- Severe weather
- Carrier operating delays
- Transportation disruptions
- High seasonal volume
- Public holidays
- Natural disasters
- Regional emergencies
- Address problems
- Other events outside our reasonable control
A temporary delay does not automatically mean that a shipment has been lost.
If your shipment is significantly delayed, contact:
and provide your order number.
We will review the available tracking information and assist where reasonably possible.
12. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing complete and accurate shipping information during checkout.
Please carefully review:
- Recipient name
- Street address
- Apartment or unit number
- City
- State
- ZIP code
- Telephone number
- Email address
before placing an order.
If you notice an error after placing your order, contact us as soon as possible:
We will make reasonable efforts to update the information before shipment.
However, once an order has entered fulfillment or has been handed to the carrier, we may no longer be able to change the delivery address.
13. Undeliverable Packages
A package may be considered undeliverable if:
- The address is incorrect
- The address is incomplete
- The carrier cannot locate the address
- Multiple delivery attempts fail
- The package is refused
- The recipient cannot be reached where required
If a package is returned because of an incorrect or incomplete address supplied by the customer, additional shipping costs may apply where permitted by law.
Please contact customer service for assistance.
14. Damaged Shipment Protection
We take reasonable measures to package VELMORA coffee machines, coffee cups, and related products appropriately before shipment.
If your product arrives damaged during transportation, please contact us as soon as reasonably possible at:
Please provide:
- Your order number
- Product name
- Description of the damage
- Clear photographs of the damaged product
- Photographs of the outer shipping package
- Photographs of the shipping label, where available
Please keep the damaged item and its original packaging until the issue has been reviewed.
After verification, an appropriate resolution may include:
- Replacement
- Reshipment
- Partial refund
- Full refund
depending on the circumstances and applicable store policies.
15. Damaged Coffee Machines
Because coffee machines may contain electrical, heating, pressure, water-handling, or mechanical components, customers should not operate a coffee machine that has arrived with significant visible shipping damage.
If you notice:
- Severe external damage
- Cracked components
- Broken water tanks
- Loose electrical components
- Major deformation
- Other damage that may make operation unsafe
please stop and contact:
before using the machine.
16. Incorrect Items
If you receive a product different from the one you ordered, contact:
Please provide:
- Order number
- Product ordered
- Product received
- Clear photographs of the item received
After verification, we will provide appropriate instructions and may arrange a replacement, reshipment, refund, or another suitable resolution.
17. Missing Items
If your package arrives with an item missing, contact us and provide:
- Order number
- Name of the missing item
- Photographs of the contents received where helpful
- Photographs of the package where appropriate
We will review the fulfillment and shipping information before determining the appropriate resolution.
18. Lost Shipments
A package is not automatically considered lost simply because tracking has temporarily stopped updating.
If the carrier or logistics provider confirms that a package has been lost in transit, we will review the order.
Depending on the circumstances, an eligible confirmed lost shipment may be:
- Reshipped, or
- Refunded
in accordance with our applicable policies.
19. Tracking Shows Delivered but Package Is Missing
If tracking indicates that your order has been delivered but you cannot locate it, please first check:
- Around the delivery location
- With members of your household
- With neighbors where appropriate
- Building reception
- Mailroom or parcel area
- Carrier delivery notices
- Any available delivery photograph
- The shipping address shown on your order
If the package still cannot be located, contact:
We will review available delivery information and assist where reasonably possible.
20. Order Changes and Cancellations
If you need to request an order change or cancellation, contact us as soon as possible:
Because initial order processing generally begins within 24 hours, we recommend contacting us promptly.
We will make reasonable efforts to accommodate eligible requests.
However, once an order has entered fulfillment or has shipped, we may no longer be able to cancel or modify it.
If the order has already shipped, the applicable return procedure may need to be followed after delivery.
21. Refused Deliveries
We recommend contacting customer service before refusing a shipment.
Refusing delivery does not automatically guarantee a full refund.
Packages returned because of:
- Refused delivery
- Incorrect address
- Incomplete address
- Repeated unsuccessful delivery attempts
will be reviewed according to the circumstances and our applicable Returns & Refund Policy.
22. Delivery Estimates Are Not Guarantees
All shipping times stated in this policy are estimates unless expressly stated otherwise.
VELMORA does not guarantee that every order will arrive on an exact date.
However, we will make reasonable efforts to:
- Process orders promptly
- Provide available tracking
- Assist with significant delays
- Review lost-shipment claims
- Address verified shipping damage
Nothing in this policy limits consumer rights that cannot legally be excluded.
23. Returns
If you wish to return a product, please contact customer service before shipping the item back.
Email:
service@dbmgshop.com
Do not send a return without first receiving applicable return instructions.
Return eligibility, return shipping responsibility, return deadlines, refunds, exchanges, and other conditions are governed by our Returns & Refund Policy.
24. Customer Service Hours
Our customer service team is available during the following United States customer service hours:
Monday to Friday
9:00 AM – 6:00 PM Eastern Time (ET), United States
Eastern Time is used for our U.S.-facing customer service schedule.
Using ET rather than only “EST” allows the stated schedule to remain consistent during both U.S. standard time and daylight saving time.
We aim to respond to customer inquiries within:
24 business hours
Messages received outside customer service hours will generally be reviewed on the next business day.
25. Legal Business Information
Brand Name:
VELMORA
Official Website:
dbmgshop.com
Legal Business Name / Store Operator:
Shanxi Xiangyi Network Technology Co., Ltd.
Responsible Person:
Kang Jinhua (康金花)
Registered Business Address:
Room 1703, Unit 1, Building 2, Area A
Anyi Residential Community
No. 268 Xingxi Street
Xiguan Subdistrict
Jiexiu City, Jinzhong City
Shanxi Province
China
Customer Service Email:
service@dbmgshop.com
Telephone:
+86 18348962178
VELMORA is the consumer-facing brand of the online store, while Shanxi Xiangyi Network Technology Co., Ltd. is the legal entity responsible for operating the store.
26. Contact Us
For questions regarding:
- Order processing
- Shipping charges
- Tracking
- Delayed shipments
- Missing packages
- Damaged products
- Incorrect items
- Lost shipments
- Delivery issues
please contact:
VELMORA
Operated by Shanxi Xiangyi Network Technology Co., Ltd.
Website: dbmgshop.com
Email: service@dbmgshop.com
Telephone: +86 18348962178
Registered Business Address:
Room 1703, Unit 1, Building 2, Area A
Anyi Residential Community
No. 268 Xingxi Street
Xiguan Subdistrict
Jiexiu City, Jinzhong City
Shanxi Province
China
U.S. Customer Service Hours:
Monday to Friday, 9:00 AM – 6:00 PM Eastern Time (ET)
Response Time:
Within 24 business hours